FAQ

Please contact us if you have any additional question: faq@hopus.net

Positioning, presentation and model

HOPUS, who are you?
HOPUS is a French company, registered in Paris.
Oh I see, a company and not an association. Why?
The corporate route has been preferred for two main reasons; the first one is arguably the ability to shorten decision cycles, the second one is some tendencies for large companies, partners of ours, to do business with structures of the same kind more easily.
So what do you do?
We operate an IP network and we offer IP connectivity to network operators.
Are you affiliated to an Internet Service Provider?
No. HOPUS is a private company and works with both Internet access and content/service providers. We offer a unique value proposition to both types of partners by combining their best interests.
Still, your business model includes a financial remuneration to access ISPs, doesn't it?
Yes. And more precisely, HOPUS promotes a business model in which anyone receiving and routing on his network traffic coming from HOPUS is getting paid. Anyone sending out traffic to HOPUS is asked to pay a fair price to have his traffic delivered. Someone sending and receiving symmetrically should have a fairly balanced status. All HOPUS members share the same rules. Access ISPs tend to receive more than they send.
How to connect to HOPUS? any specific condition?
No, no specific condition. You have to have an AS number, a 24/7 NOC and be able to directly connect to any HOPUS active equipment. That's it.
Why do you say that your offer is particularly open?
Members connecting to HOPUS share the same contract, no matter their respective size, profile or type of traffic. All active members share the same terms and conditions, including pricing. That's the reason why HOPUS is said open and clear.
Isn't it strange and quite disturbing that HOPUS claim to become a central hub?
It's quite the opposite, really. HOPUS limits itself to a very strict, simple and neutral technical intermediary. HOPUS tries to limit its visibility and impact on everything, even on price. We strive to remove our own interest from the general HOPUS equation; for instance, HOPUS roughly makes similar money, traffic prices going up or down. We just want to disappear from the equation.
What is the difference between HOPUS and a IXP?
With HOPUS, you have one agreement to validate in order to be able to reach out to all HOPUS members. An Internet eXchange Point offers a platform on which you can (and have to) make multiple traffic agreements with other participants. Besides, on a technical side, HOPUS offers the ability to provide more control over end-to-end service quality, including potential upstream ports saturation, even on long distance. It's likely that IXPs will struggle to offer such level of control and quality.
Is HOPUS a traffic marketplace? Is it all about the big come back of Band-X?
No. The purpose of HOPUS is to make Internet operators investments and revenue streams clear, transparent and predictable. Prices are fixed by HOPUS with the help of all HOPUS members and are intended to be be stable in the mid/long term.
But I don't want price stability! I want to pay less for more bandwidth!
The principle HOPUS promotes tends to define the fair price. Be assured that this will never be the lowest price. We strive to help and define the best value for money, i.e. the best quality a fair amount of money can buy. Our goal is this fair balance.
How is your price list established?
It's a fairly easy and surprisingly simple and fast process. We've simply asked operators who wanted to send traffic how much they were ready to spend for quality. We then asked operators willing to receive traffic how much they thought they should receive for this traffic and this level of quality. As the Internet market is pretty open and clean, the two matched quickly. This process will be regularly repeated in order to keep HOPUS price list valid and relevant.
What are your own revenue streams?
There is no mystery here. We have two main sources of revenue. The first one are the fixed prices members pay to connect, mostly port fees. The second source is the fair margin we make on the price on the traffic exchanged on the HOPUS network.
Any plan to expand the HOPUS network abroad and overseas?
Yes. HOPUS is a routed exchange, our network is routed.
Do you plan to change anything on your business model to reflect the cost of the additional transport?
No. The HOPUS price list includes transport across regions.
What is the HOPUS value proposition to access ISPs?
HOPUS offers to access ISPs:
  • new revenue stream: a financial contribution to help them to develop their domestic and international networks, for incoming traffic they receive from the HOPUS network
  • simplicity: a unique point of contact for any technical or practical matter, with clear and well managed rules, by people respectful of their specific constraints and concerns, speaking in the name of countless actors of any size or type
  • optimization: an actor happy to control and manage upstream any issue or any risk on quality, such as flood or incident
  • cooperation: we are happy to collect local traffic in specific regions and zones in order to help relieve congestion on their backbones and reduce ISPs transport costs
  • quality: help to improve service operations
What is the HOPUS value proposition to content and service providers?
HOPUS offers to service and content providers:
  • a unique point of contact to reach a large numbers of access ISPs and customers
  • an excellent quality of service
  • a fair price for the traffic they sent, transparently shared by all HOPUS members
  • no arbitrary constraints (no commit, no specific or reserved traffic), just simple and relevant technical rules
  • open to everyone, from a few dozens of Mb/s to send up to several dozens of Gb/s.

Members

Who is connected right now?
Check at the list!

Technical

What are the routes announced on HOPUS?
HOPUS announces all the legitimate routes announced by its members (their routes, the routes of their direct clients and their private peerings), no matter the point of connection.
Is a member allowed to refuse traffic from another member? Am I supposed to negotiate with all other members to get my traffic routed on HOPUS to specific networks?
No. All members select and choose the routes they announce on HOPUS. Any member can then freely decide how to send its traffic to any other operator, through HOPUS or not. But once a route is announced, the announcing member is committed to accept traffic from other on the HOPUS network.
Is there a route-server available?
Yes. You have to establish a valid and direct BGP session with an HOPUS router and the HOPUS AS. But HOPUS also proposes an optional (no extra fee) session with a route-server (one route-server per POP). The HOPUS route-server does not accept route announces from your AS but does announce all the routes from members, removing the HOPUS AS from the as-path.
What are the SLAs?
No packet loss, packet transit less than 20ms on our national metropolitan network, 4h GRS, no congestion.
And what if not?
If not, penalties.
How do you manage quality of service?
Our first task and commitment is to carefully design our network topology and connectivity agreements with members. And in order to get a clear picture of potential issues, we deploy network probes on our members' networks to measure and control quality of service.
Where are your POP, how to connect?
You can reach us on one of our primary pop or via our WDM backhaul and IXPs partners.
Do you publish your stats?
Detailed statistics are made available to HOPUS members.

Net Neutrality

Does your business model jeopardize Net Neutrality?
No, quite the opposite. HOPUS founders promote net neutrality. Rules on HOPUS are simply and merely based on technical requirements. Traffic on HOPUS is strictly handled in a similar fashion, no matter the origin, type or size of emitting or receiving entity or receiving device.
Still, HOPUS transit is supposed to be more reliable, isn't it?
Thank you for noticing it :) We strive to provide the best quality of service, and we do that in a similar sense of buying traffic or setting up private peerings with operators. The only difference is that we do that in a very open, clean and shared fashion. Additionally, we make these agreements available for any other operator, including small ones for whom getting these types of agreement is sometimes very difficult.

Objections

OMG, you're going to kill/destroy/ annihilate !
No, we won't. Operators, of any type and size, will always need a vast variety of medium, platforms and actors to manage and share traffic, including carriers, internet exchange points, peering agreements etc. HOPUS, as a network and business model, is simply one additional option in the toolbox operators have.
But call termination fees don't make any sense on the Internet!
Sometimes they don't, but in other situations they may do. We respect any opinion on this matter and agree that ideally all operators could openly share their traffic. The reality is that many Internet service providers are struggling to send their content or serve their users correctly at a decent price and that Internet service access providers also contend with enormous amounts of traffic and 1080p vids streams, blocking their backbones and increasing their own transport costs. So it's perfectly fine to debate about what the world should be, but from this perspective HOPUS aims at providing a pragmatic and efficient solution to the world as it is. Our idea is to solve this problem, for large and very demanded actors as well as for smaller and sometimes ignored players. We think that our initiative combines the best interests of all Internet actors and promotes a clear, balanced and open model for everyone.